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Terms & Conditions

The goods remain the property of Heather Needham until paid for in full.

Returns Policy

Items received damaged in transit or faulty must be reported to us within 14 days of receipt as jewellery is a breakable product so we are unable to offer a lifetime guarantee. If you are unhappy with your purchase for any other reason please let us know and our friendly staff will be pleased to help. Please pack any item you are returning carefully.

Wholesale customers:Please return items in their original coded bag.

If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return Item(s) button.

If you experience any difficulty or confusion over returning an item simply use the contact me button on the right of the homepage or e-mail us/phone us at: hnsilver@aol.com 01884 38555